Last Updated: January 25, 2026
By accessing or using XOLO Communications LLC's ("XOLO," "we," "our," or "us") AI-powered answering service (the "Service"), you ("Customer," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.
XOLO provides an AI-powered telephone answering service that uses artificial intelligence to answer incoming calls, capture information, transfer calls, and provide automated responses. The Service includes:
XOLO's Service uses artificial intelligence to answer calls. All calls are automatically disclosed as being answered by an AI assistant. All calls handled by XOLO may be recorded for quality assurance, training, and service improvement purposes. Customers are responsible for ensuring compliance with applicable call recording laws in their jurisdiction.
You agree to:
Service pricing is based on the subscription tier selected and is billed monthly in advance. Pricing details are provided at the time of enrollment. You agree to:
Fees are non-refundable except as required by law or as expressly stated in these Terms.
While we strive for 99.9% uptime, XOLO does not guarantee uninterrupted or error-free service. The Service may be temporarily unavailable due to:
Limitation of Liability: XOLO is not liable for any lost business, missed calls, or consequential damages resulting from service interruptions.
The Service uses AI technology that, while advanced, is not perfect. You acknowledge that:
No Warranty: THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.
You may not use the Service to:
XOLO reserves the right to suspend or terminate service for prohibited use.
For funeral industry customers, XOLO's Service is designed to assist with FTC Funeral Rule compliance. However:
Your Data: You retain ownership of all data, call recordings, and information generated through your use of the Service.
XOLO's Rights: XOLO may use anonymized and aggregated data to improve the Service, train AI models, and for research purposes. This anonymized data does not identify you or your customers.
Term: These Terms remain in effect while you use the Service.
Termination by You: You may cancel your subscription at any time with 30 days' notice. No refunds for partial months.
Termination by XOLO: We may suspend or terminate your access to the Service immediately if you breach these Terms or for non-payment.
Effect of Termination: Upon termination, your access to the Service will cease. Call recordings and data will be retained per our Privacy Policy unless you request deletion.
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
You agree to indemnify and hold harmless XOLO, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:
The Service, including all software, AI models, algorithms, designs, and trademarks, are the intellectual property of XOLO Communications LLC and are protected by copyright, trademark, and other intellectual property laws. You may not:
XOLO reserves the right to modify these Terms at any time. We will provide notice of material changes by:
Continued use of the Service after changes constitutes acceptance of the updated Terms.
Governing Law: These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles.
Dispute Resolution: Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in Phoenix, Arizona, except for claims that may be brought in small claims court.
Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and XOLO regarding the Service and supersede all prior agreements.
For questions about these Terms, contact us:
XOLO Communications LLC
Email: legal@xolocomms.com
Phone: Available upon request
Address: Phoenix, Arizona